Policy Page

Our farm is also our home, so our farm and personal lives are fairly intermingled. Thus we need to set boundaries to support work-life balance for ourselves. Because of demand for some items, we have wait lists so when a customer places an order, we are holding the items and they are not available to other customers. To keep this process fair, organized, and working smoothly we’ve developed a Pre-Order Policy. In short: show up on time, be responsive to communications, don’t be mean, and we will have a happy working relationship for years to come.

Read our full pre-order policy.

Although BOTL Farm is primarily a working livestock farm, we act as resellers of some premium animal feed, mineral, and bedding companies. Feed resale is not our primary business and we provide this service to others in our region who would otherwise have to pay exorbitant shipping costs to get a few bags of high-quality feed. For this to work for us and our customers, we ask that you follow our policy to help keep costs as low as possible for all. In general: prices are subject to change, place your orders well in advance.

Read our full feed order policy.

Due to food/feed safety concerns in alignment with the Food Safety Modernization Act (FMSA) , we do not accept returns. However, we want you to be happy with your purchase. If you have a concern and are not entirely satisfied with your purchase, contact us promptly. 

Read our full return policy.

Here at BOTL Farm, we like when people use our online store to place orders. This helps us efficiently pack orders, keep items in stock, and fairly distribute low-stock items. Our online store pickup points all have cutoff times so that we have time to pack/organize orders while attempting to maintain our work-life balance. We understand that mistakes/emergencies/life happen(s) and you need an expedited order.

Read our full expedited order policy.

Page Last Updated on 2024-06-25